How to delete your Festi account and data

Account deletion is available on the web and in the iOS and Android apps. Sign in to the account you want to delete, then:

1. Open Settings on the web. In the mobile app, swipe from the left edge of the Events screen to open the menu, then tap your name to open Settings.
2. Scroll to the Data & privacy section.
3. Select Delete account.
4. Read both confirmation prompts. Cancel to keep your account, or confirm the final deletion to proceed.

Account deletion is permanent and cannot be undone.

When you delete your account, the following data is permanently removed:

• Your profile information - name, phone number, and all account details
• Your profile picture - removed from our storage
• Events you created - all events where you are the host, including:
  • Event details (name, date, location, description)
  • Event background images
  • Guest lists and RSVPs
  • Event activities and schedules
  • Event documents and files
• Your authentication data - login credentials and all active sessions

Some information may be retained for legitimate purposes:

• Guest records at other users' events - If you were invited as a guest to someone else's event, your guest record (name, RSVP status) is preserved for the event host, but your account link is removed. This allows hosts to maintain accurate records of their events.
• Anonymized or aggregated data - Statistical data that cannot identify you may be retained for analytics and service improvement.
• Legal obligations - Certain data may be retained as required by law (e.g., financial records, fraud prevention).

Retention periods for any preserved data follow our data retention policy.

Before deleting your account, you can export a copy of your data:

1. Open Settings on the web or in the Festi app.
2. Find the Data & privacy section and select Export my data.
3. On the web, a JSON file downloads. In the mobile app, use the share sheet to save or share the JSON file.

The export includes your profile information, events you created, and guest records where you were invited. We recommend downloading this before deleting your account.

If you have trouble deleting your account through the app, or have questions about data deletion, please contact us:

• Email: info@planfesti.com

We will respond to account deletion requests within 30 days. Please include the phone number associated with your account when contacting us.